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Due to the current coronavirus pandemic and the changing rules around isolation and testing orders are taking a little longer to ship than usual. Please be advised that delivery times may be slower than usual due to the disruption to postal services. Please be patient and understanding at this time as we have no control over your order once it has been sent and keep an eye on your tracking for updates on your delivery.
If your order is over $100 delivery via express post is FREE. All orders are sent via Australian post within Australia during normal business hours. Your order will be discreetly packaged in plain satchels/boxes and will not include references relating to the product purchased or site name purchased from. For discretionary reasons, the sender’s name will not be displayed on your parcel.
Please advise upon receiving your parcel if there are any missing items. Orders are tracked, an email will be issued with a link on the day of dispatch.
*Express Shipping on orders will arrive between 1-3 business days depending on your location exclusive of processing time. Outside metropolitan areas may take longer. - $13.99 AUD per order for orders over $45.
* Express delivery for orders under $45 AUD are at a rate of $14.99.
* Shipping within Australia is through courier Startrack.
Large heavy items may incur additional shipping fees. If additional shipping costs are required then we will notify you upon purchase.
Shipments outside metropolitan areas which are in isolated areas may take a little longer to be delivered. All deliveries include parcel tracking so you can check the delivery status of your order at any time most convenient to you. Tracking information is emailed to you once your order has been shipped.
All parcel deliveries are very discreet. Neither the courier nor anyone associated with the delivery of your parcel will be aware of its contents or place of origin. All packages coming out of our warehouse are simply and discreetly labelled with no reference to Sex Toys Erotica Adult Shop. Packaging is strong and extremely well sealed to limit any risk of breakage, damages or parcels being opened in transit.
Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the postal service worker, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.
Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.
If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.
If a return is required we will give you a returns address which will be discreet and not associated with our adult shop Sex Toys Erotica. All payments made online will show *SP HEALTHCO on your bank statement, your privacy will always be our first priority.
NEW ZEALAND DELIVERIES
Any orders we receive from any other countries other than Australia and New Zealand will be automatically cancelled and refunded.
* Express Shipping on orders will arrive between 1-3 business days depending on your location. - $14.99 NZ per order for orders over $45.
* Express delivery for orders under $45 NZ are at a rate of $15.99.
* In New Zealand we use courier DHL.
Free shipping only applies to Australian resident addresses only. Large heavy items may incur additional shipping fees. If additional shipping costs are required then we will notify you via email or phone upon purchase. We will wait until confirmation before proceeding with orders.
Reshipping charges will apply if international orders are returned to us.
For more information please don't hesitate to contact us via phone, email or contact page.
Returns of Faulty, Damaged, Incorrect Item
There may be times when you will need to return a faulty item purchased from us. Our Returns Policy is designed to assist you with your return. If you wish to return any item(s) you have purchased that are faulty, damaged, incorrectly described or the wrong item, you can return the item(s) after contacting customer service via email within 14 days from the date of delivery. The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
In this instance, postage will be incurred by Sex Toys Erotica. If circumstances require a refund to be given and you have made your purchase via Pay It Later - Afterpay, Laybuy, Zip Pay, Latitude Pay or Klarna then your product/s refund will be less the percentage charge paid by us issued by company. Postage fees paid will not be refunded.
Most problems with products are related to batteries, not a fault with the toys, so before returning an item, please ensure:
- The batteries are inserted the right way.
- The batteries have plenty of charges, preferably try a fresh set of heavy-duty batteries.
- Rechargeable batteries often lack the charge required so it's best to avoid using these.
- The plastic case around the batteries has not been removed.
- The battery compartment is done up tight where applicable.
- Hold controls for 3-5 seconds to turn on. If your issue still exists please contact us and we can provide further assistance and arrange a replacement if necessary.
IMPORTANT: If a returned item is found to be in working order a return service fee for the cost of return of the item to you will apply. Again, please check your item thoroughly as more than 70% of returns are found to be in good working order.
Change of Mind/Incorrect Purchases
Please choose carefully when making a purchase, we do not do refunds or make exchanges on toys and adult products for change of mind or incorrect purchases.
Returns on Lingerie, Costumes, Intimates
Please note that for health reasons, we are unable to offer an online credit or refund on lingerie items including body stockings, hosiery, thongs, g-strings, and briefs. We are also unable to offer an online credit or refund on intimate apparel and/or costumes simply because you "changed your mind". Please understand we have this policy in place to protect you, our customer and your health and wellbeing.
Returns Policy Conditions
To expedite any returns please ensure that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You produce your original Sex Toys Erotica invoice (receipt) when you return the item
- The item is in original condition: - With all original tags and box unopened and in an unused state.
In some cases products will have a warranty of one year or more; in this instance, we will require a copy of your purchase receipt. Your product will be replaceable on the manufacturer's terms and conditions of replacement.
In the case of a return please email us with details and any photos or videos first. We will make a determination from this as to whether your product should be returned for replacement.
If you are not able to comply with these requirements, Sex Toys Erotica reserves the right to refuse an exchange or refund. Items on Sale will only be exchanged (not refunded).
We love making our customers happy so only offer premium quality adult toys at competitive prices. Our diamond standards means that you the customer are guaranteed a great shopping experience. If you find a sex toy or adult product sold by another online retailer we'll give you our best price guaranteed.
How To Request A Best Price Match
If you would like to take advantage of our Best Price Guarantee, please contact our friendly customer service team via email or live chat.
To take advantage let us know the product you would like to price match, the web address with link to store and sex toy product you’d like price matched.
Best Price Guarantee Terms & Conditions
By taking advantage of our Best Price Guarantee, customers understand and agree to its terms and conditions.
We will only price match online products from online stores deemed to be reputable Australian or New Zealand sex toy suppliers.
Price match will not apply to products on discount sites, deals sites, auction sites and does not apply to discounted supplier store items.
Products from supplier stores must be genuine quality products and comply with Australian standards.
Prices listed on websites of products must be current and in Australian or New Zealand dollars.
Products price matched must be deemed to be in stock.
Our Best Price Guarantee is only valid prior to placing an order with Sex Toys Erotica Adult Shop. We do not price match products on already purchased items.
Sex Toys Erotica reserves the right to reject any best price match at our discretion.