Shipping Policy

fast express shipping and discreet delivery

 

If your order is over $100 delivery via express post is FREE. All orders are sent via Australian post within Australia during normal business hours. Your order will be discreetly packaged in plain satchels/boxes and will not include references relating to the product purchased or site name purchased from. For discretionary reasons, the sender’s name will not be displayed on your parcel. 
Please advise upon receiving your parcel if there are any missing items. Orders are tracked, an email will be issued with a link on the day of dispatch.

AUSTRALIAN DELIVERIES

* We endeavour to process your order within 24 hours. Please allow up to 2 days handling time.

* Express Shipping on orders will arrive between 1-3 business days depending on your location. Outside metropolitan areas may take longer. - $13.99 AUD per order for orders over $45.

* Express delivery for orders under $45 AUD are at a rate of $14.99. 

* Shipping within Australia is through courier Startrack.

Large heavy items may incur additional shipping fees. If additional shipping costs are required then we will notify you upon purchase.

Shipments outside metropolitan areas which are in isolated areas may take a little longer to be delivered.  All deliveries include parcel tracking so you can check the delivery status of your order at any time most convenient to you. Tracking information is emailed to you once your order has been shipped.

All parcel deliveries are very discreet. Neither the courier nor anyone associated with the delivery of your parcel will be aware of its contents or place of origin. All packages coming out of our warehouse are simply and discreetly labelled with no reference to Sex Toys Erotica Adult Shop. Packaging is strong and extremely well sealed to limit any risk of breakage, damages or parcels being opened in transit. 

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the postal service worker, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

If a return is required we will give you a returns address which will be discreet and not associated with our adult shop Sex Toys Erotica. All payments made online will show *SP HEALTHCO on your bank statement, your privacy will always be our first priority.

 

NEW ZEALAND DELIVERIES

Any orders we receive from any other countries other than Australia and New Zealand will be automatically cancelled and refunded.

We endeavour to process your order within 24 hours. 

* Express Shipping on orders will arrive between 1-3 business days depending on your location. - $14.99 NZ per order for orders over $45.

* Express delivery for orders under $45 NZ are at a rate of $15.99. 

* In New Zealand we use courier DHL.

Free shipping only applies to Australian resident addresses only.  Large heavy items may incur additional shipping fees. If additional shipping costs are required then we will notify you via email or phone upon purchase. We will wait until confirmation before proceeding with orders.

Reshipping charges will apply if international orders are returned to us. 

All parcel deliveries are very discreet. Neither the courier nor anyone associated with the delivery of your parcel will be aware of its contents or place of origin. All packages coming out of our warehouse are simply and discreetly labelled with no reference to Sex Toys Erotica Adult Shop. Packaging is strong and extremely well sealed to limit any risk of breakage, damages or parcels being opened in transit. 

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the postal service worker, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

If a return is required we will give you a returns address which will be discreet and not associated with our adult shop Sex Toys Erotica. All payments made online will show *SP HEALTHCO on your bank statement, your privacy will always be our first priority.

For more information please don't hesitate to contact us via phone, email or contact page.